1. Terms of Sale
1.1. These terms of sale set out the terms and conditions that apply to all purchases of tickets from the website. If you purchase a ticket from the website, you are deemed to have accepted these terms of sale and agreed to be bound by them.
1.2. We reserve the right to vary these terms of sale at any time. Any variation will be effective immediately upon posting of the amended terms of sale on the website. These terms of sale were last updated on 15 January 2013. On purchasing tickets from the website after this date, you agree to be bound by the amended terms of sale.
2. Hawkes Bay Racing as Agent
2.1. We sell tickets as an agent for and on behalf of the presenter. Any representations made by the presenter with reference to the event and any associated claims or complaints are the responsibility of the presenter and not us.
2.2. All tickets are subject to the presenter's terms and conditions of sale. It is your responsibility to ensure that you are familiar with the presenter's terms and conditions. We can provide you with a copy of the presenter's terms and conditions on request.
2.3. If there is any inconsistency between these terms of sale and the presenter's terms and conditions, or these terms of sale are silent on an issue, then the presenter's terms and conditions will prevail to the extent of such inconsistency / silence.
2.4. Each ticket is a licence granted to you by the presenter to attend the event. Your contractual relationship is therefore with the presenter in terms of attendance at the event.
3. Currency and Pricing
3.1. All ticket prices are stated in New Zealand Dollars (NZ$) unless otherwise stated.
3.2. All prices include GST unless otherwise stated.
3.3. Where concessions are applicable, valid identification must be provided for collection of tickets and upon entry at the event venue. The presenter reserves the right to refuse admission if valid identification is not provided.
4.1. We do not set the ticket prices or determine seating locations as tickets are sold on behalf of presenters. Tickets are generally sold through several distribution points, including online, participating outlets and box offices. As most distribution points generally access the same ticketing inventory, tickets for popular events may sell out quickly. We do not control this inventory or its availability.
5. Order Confirmation
5.1. When you complete a purchase online, you will receive a confirmation email. This will enable you to access your tickets to print them. If you do not receive this email then it is your responsibility to contact us to inform us. If you do not inform us that you have not received confirmation, we will be unable to guarantee that your purchase was successful. This may result in you being unable to purchase tickets if the event is sold out.
6. Booking Fees
6.1. All tickets purchased through the website are subject to a booking fee.
6.2. Some tickets may also be subject to a delivery fee.
7. Lost Tickets
7.1. We reserve the right to charge a fee for the replacement of allocated seating tickets.
7.2. We will not replace tickets for events without allocated seating (i.e. general admission tickets).
8. Cancelled Events
8.1. The presenter reserves the right to add, withdraw or replace any artist or performer, and to amend the event programme, including date(s), prices, venue capacity and/or seating arrangements.
8.2. Occasionally, events are cancelled by the presenter due to circumstances beyond their control, such as weather conditions. Should this occur, please contact us for information on the procedure for receiving a refund for your ticket(s).
8.3. Refunds are at the sole discretion and control of the presenter. We simply facilitate any refunds on behalf of the presenter.
8.4. Refund limitations may be set by the presenter if the event is changed, relocated or rescheduled.
8.5. Delivery and booking fees are not refundable.
9. Refunds and Exchanges
9.1. Unless authorised to do so by the presenter or required by law, we do not provide refunds or exchanges on any tickets purchased. Therefore, please ensure that you carefully review your event and seat selection before processing the purchase.
9.2. If a refund is authorised by the presenter or required by law, any delivery or booking fees are not refundable.
10. Ticket Limits
10.1. Tickets may be subject to a limited number of tickets that each customer can purchase for an event. This limit will be published as part of the event information.
11. Multiple Browser Windows
11.1. When purchasing tickets online, please ensure that you are viewing the tickets using only one browser window. Viewing tickets on multiple browser windows will result in the loss of your ticket.
12. Limitation of Liability
12.1. We assume no liability for any loss of any kind arising out of your attendance at an event. Any liability arising is a matter between you and the presenter or other party.
12.2. By purchasing tickets on behalf of others, including minors, you acknowledge that those parties are aware of all terms and conditions relating to their tickets and their entry and attendance at the event.
12.3. To the fullest extent permitted by law, we exclude all responsibility and liability in relation to the event and we will not be responsible or liable for any loss, injury or damage however caused (including to any person or property), including under contract, tort, statute, product liability or otherwise, whether they be direct or indirect, special, incidental or consequential, resulting from the use of this website, your use of or the inability to use the tickets, the cancellation or postponement of the event, or for any other reason whatsoever.
13. Re-Sale of Tickets not permitted
13.1. No ticket may be resold at a premium, used for advertising, promotion or other commercial purposes without formal written authorisation from us or the presenter. Any breach of this term will result in you or the ticket holder being refused admission or being ejected from the event.
14.1. You must hold a valid ticket to attend the event. Unless tickets are purchased from an authorised sales channel, they may be voided or you may be refused admission.
14.2. Tickets purchased online are available to print by accessing the link contained in the confirmation email or by accessing your Hawkes Bay Racing Account. If multiple copies of tickets are printed, only the first to be scanned will allow admission.
14.3. The presenter reserves the right to refuse admission or to eject you or the ticket holder from the event, without compensation to you, in circumstances where the presenter considers it has cause. This includes (without limitation) where tickets are lost or damaged, where you engage in conduct that unreasonably interferes with the enjoyment of the event by others (i.e. by fighting, being abusive or disorderly, hampering the conduct of the event or otherwise), and where you do not comply with the presenter's terms and conditions.
14.4. You must comply with all security requirements of the presenter and the event venue in relation to your attendance, which may include (without limitation) you and your belongings being searched on entry, and the confiscation of any prohibited items, such as cameras and recording devices.
15. Terms and Conditions
15.1. "presenter" refers to the party presenting the event. This may include, but is not limited to, a promoter, producer, team, band or venue.
15.2. "we/us/our" are all references to Hawkes Bay Racing.
15.3. "website" means and includes Hawkes Bay Racing and any page derived from these websites and any page owned by Hawkes Bay Racing.
15.4. "you/your" are all references to you, as the purchaser of the ticket and/or attendee of the event.